At rneok.com, we engineer shipping solutions with the precision of tech hardware. Our logistics are optimized for gadget enthusiasts who demand reliability and transparency in every delivery, mirroring the exacting standards of the tech products we ship.
All orders undergo rigorous quality checks before shipment. Standard processing takes 5-7 business days (longer than typical e-commerce sites to ensure perfect condition). During product launch periods or global tech events (CES, MWC, etc.), processing may extend to 10 business days. You'll receive real-time email alerts at each stage: order confirmation, quality check completion, and dispatch.
Domestic shipments (U.S.) require 10-18 business days transit - we prioritize careful handling over speed for sensitive electronics. International tech shipments to Canada/UK/Europe take 14-25 business days including mandatory customs tech compliance checks. We ship to 50+ countries with specialized tech import regulations - full list appears during checkout based on your IP location.
Our shipping fees are structured as follows:
Standard Shipping
Order Total: US$0 - US$60
A standard shipping fee of US$10 will be applied.
Order Total: Above US$60
Standard shipping is free for orders over US$60.
Expedited Shipping
Order Total: US$0 - US$100
An expedited shipping fee of US$20 will be applied.
Order Total: Above US$100
Expedited shipping is free for orders over US$100.
Our premium expedited service uses anti-static packaging and climate-controlled transport for sensitive components. Available only for in-stock items (no pre-orders) with order value under $5,000 (insurance limit).
Lithium battery products have restricted expedited options due to IATA regulations. Some countries prohibit expedited tech imports entirely (Russia, Brazil) - these appear as grayed-out options during checkout.
Domestic Tech Hubs (Silicon Valley, Austin): 7-10 business days
Other U.S. Locations: 10-14 business days
Global Tech Cities (London, Shenzhen): 12-18 business days
All timelines include mandatory 48-hour battery safety checks before dispatch.
All international tech shipments include FCC/CE compliance documentation. Additional charges may apply for:
- Specialized customs brokerage (required for IoT devices in EU)
- RoHS testing certificates
- Import duty deposits (refundable if overpaid)
These appear as line items during international checkout.
All orders over $250 require adult signature confirmation. Failed deliveries incur a $15 reshipment fee. For high-value shipments ($1,000+), we recommend scheduling delivery at your workplace - our system auto-detects business addresses to optimize daytime delivery attempts.
You have 21 days (extended policy for tech evaluation) from delivery date to initiate returns. All returns must pass our 10-point tech inspection:
1. Original anti-static packaging intact
2. No firmware modifications
3. All included cables unused
...
Full checklist provided with return authorization.
For shipping inquiries requiring technical expertise (customs forms for specialized equipment, import regulations for prototyping tools):
Email: [email protected]
Response time: 24-48 hours for shipping queries, 72 hours for complex tech compliance questions.