• Customer Service Policy


    Welcome to rneok.com. As a cutting-edge platform for tech enthusiasts and digital pioneers, we're committed to delivering precision-engineered service for your gadget needs. Below are the terms governing our customer service operations in the fast-evolving tech landscape.

    Product Availability

    Our inventory syncs with global tech suppliers every 6 hours, but high-demand gadgets (e.g., limited-edition GPUs or niche peripherals) may sell out rapidly. If your ordered item becomes unavailable, our system will notify you within 3 business days with options: (1) Priority access to the next restock batch, (2) A full refund with crypto payment option, or (3) Store credit with +5% bonus for future tech purchases. This ensures you stay at the bleeding edge of hardware availability.


    Pricing and Updates

    All prices are displayed in USD with real-time crypto conversion rates. Due to volatile component markets, prices for PC parts and open-box items may adjust dynamically. We reserve the right to correct pricing errors (e.g., a $1,200 graphics card listed as $120) and may cancel such orders with immediate refund plus a 10% discount code for the inconvenience—critical for maintaining fairness in our hardware marketplace.


    Order Processing

    Orders undergo rigorous QC testing (burn-in for PC components, firmware verification for smart devices) within 4–7 business days (10–14 days during launch periods). You'll receive a detailed shipping confirmation with component serial numbers and benchmark results. For crowd-funded tech items, we provide bi-weekly development updates until shipment.


    Shipping

    We utilize anti-static packaging and blockchain-tracked logistics for your tech gear. Standard delivery takes 5–10 business days (international 12–20 days) with optional expedited PCB-safe shipping. All packages include tamper-evident seals and require signature confirmation—essential for high-value electronics transport.


    Returns & Warranty

    Enjoy a 21-day return window for most items (excludes custom-built PCs). Returns must include original anti-static packaging and pass our 12-point diagnostic check. Manufacturer warranties are activated upon purchase—we handle all RMA paperwork and provide loaner units during repair periods for premium members.


    Intellectual Property

    All product teardowns, benchmark data, and firmware modifications published on rneok.com are proprietary. Reverse-engineering our exclusive tech content for commercial use (e.g., cloning our custom cooling solutions) violates DMCA protections and will prompt immediate legal action.


    Limitation of Liability

    rneok.com shall not be liable for: (1) Overclocking damages exceeding manufacturer specs, (2) Firmware bricking during user updates, (3) Mining rig profitability fluctuations, or (4) Third-party mod recommendations. This protects our ability to push hardware boundaries while maintaining responsible service parameters.


    Contact

    For technical support: [email protected] (24/7 automated ticketing with 8-hour response window)

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